FormSwift

Understanding Your FormSwift Charges

Common questions about your FormSwift subscription, billing, and account management

Who is FormSwift, and why does it say Dropbox?

FormSwift is a document creation and management service, now owned by Dropbox. You may see either name in the charge descriptor on your bank statement.

Why am I seeing a charge from FormSwift on my credit card?

This charge likely reflects a subscription you started after signing up for a trial with FormSwift. When you created or downloaded a document, you may have opted into a trial that automatically converts into a monthly subscription unless canceled.

What is included in my FormSwift subscription?

As a subscriber, you receive:
  • Unlimited access to our library of professionally crafted document templates
  • Ability to upload, customize/edit, and sign your PDFs
  • Request signatures from others on your documents
  • Download documents in Word or PDF, or print paper copies
These features are designed to save you time, reduce paperwork hassle, and support your personal or business goals.

How do I cancel my subscription?

If you no longer need FormSwift, you can cancel your subscription by:
  1. Login into your FormSwift account
  2. Clicking on the Account Settings tab
  3. At the bottom of the page, you'll find a "Subscription Settings" section, click the "Update or Cancel" button
  4. Click the "Cancel" button within the newly opened modal
  5. Click the "Cancel Plan Anyway" button
  6. Click the "Yes, Cancel My Plan Now" button
After you've confirmed cancelling, your cancellation will be processed. An email notifying you that your membership has been cancelled will also be sent to your email address.If you're not able to cancel online, or if you prefer to cancel another way, you can cancel your subscription by emailing us at support@formswift.com or contacting us here.

What if I didn't mean to subscribe or didn't use the service?

If you believe you were charged in error, we're here to help. Please contact our support team and we'll review your account with you.

Still have questions?

Check out our Help Center for additional information!
or
Get in touch with our support team or send an email to support@formswift.com.